Northvale AIReal people, ready to help.
Questions about the engine, your account or a signal you saw fire? Our support team responds quickly and clearly — reach out any time.
What to expect when you reach out
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are resolved faster in a two-minute call than in four back-and-forth messages.
Outside working hours
Messages sent evenings or weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email and the approximate date of whatever you're asking about are enough for us to locate the account. Never send a password, full card number or one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognize is escalated immediately, ahead of the normal queue.
Before you write in
Most questions already have an answer on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked questions — costs, withdrawals, verification and minimums.
- From signup to real-time execution. — what happens after you sign up, step by step.
- Pricing — what's free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |